Webhelp - Social Media Customer Experience Services

Webhelp - Social Media Customer Experience Services

Who is This Vendor Assessment For?

NelsonHall’s Social Media CX Services profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Webhelp aims to address the challenges through CX program designs with automation at the center. It is looking to address marketing departments' operational and administrative requirements for digital back-office services covering content production, publication, and digital assets management. Its one-to-one customer care and account management focus on messengers, expecting the support volumes to shift.

Scope of the Report

The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.