The Collections Function of the Future — A Customer-Centric Approach

The Collections Function of the Future — A Customer-Centric Approach
This IDC Perspective examines the need for lenders to adapt to a new environment with customer-centric models that are compliant and achieve high overdue-payment recovery rates."With regulations on collections evolving and impacting the market, lenders must adapt to the new environment with more customer-centric collection models. A better and more frictionless collections process that uses modern technologies, such as AI-driven segmentation and persona creation, more efficient multi-channel client-outreach orchestration across various stages, and more precise communication and messaging will lead to higher recovery rates." — Research Director George Briford, Financial Insights, IDC Europe

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