Sutherland - Social Media Customer Experience Services

Sutherland - Social Media Customer Experience Services

Who is This Vendor Assessment For?

NelsonHall’s Social Media CX Services profile on Sutherland is a comprehensive assessment of Sutherland’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Sutherland is prioritizing asynchronous messaging to meet increasing market demand. Messengers' communication format brings significant benefits, including convenience, mobility, rich content, growing end-user adoption, resource optimization, and concurrency. Within those channels, it focuses on automation and self-service enablement through its proprietary platform Social.ai.

Scope of the Report

The report provides a comprehensive and objective analysis of Sutherland’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.