Outsourced Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts

Outsourced Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
The 78-page 2023 Outsourced Contact Centers Market Research Report is one of the most comprehensive and in-depth assessments of the industry in the United States with over 100+ data sets covering 2014-2027.

This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance sheet benchmarks, BCG matrix, extensive statistics by state and MSA, operating expense details, workforce composition, industry consolidation analysis, sector benchmarks, employee productivity, price inflation, pay bands for the top 20 industry jobs, trend analysis and forecasts on numerous industry statistics including companies, locations, employees, pay, and much more.

The Outsourced Contact Centers industry includes companies primarily engaged in providing customer support and marketing services on a contract or fee basis for others, utilizing many forms of communication channels including telephone, email, chat, social networking and other channels to(1) promote clients’ products or services, (2) take orders for clients, (3) answer inquiries and questions related to a company's products, services and policies and (3) soliciting contributions or providing information for clients. These companies never own the product or provide the services they are representing and generally can originate and/or receive calls, emails, chats and other forms of communications for others.

This report was developed utilizing the results from extensive business surveys and econometrics. Professionals utilize this report for market sizing, industry analysis, benchmarking, forecasting, strategic planning, market analysis, due diligence, valuation, sales & marketing strategy, operational streamlining, organizational strategy, evaluating opportunities, and many other analyses.

Review the 78-page table of contents or download a sample report to see the data-rich insights, which leaders have come to depend on for their research, strategic, and benchmarking needs.

Below are a few of the hundreds of stats from the report:

INDUSTRY SIZE

In 2022, industry sales were $26 billion
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INDUSTRY GROWTH

Over the past 3 years, the industry has grown at an annual rate of 8.3%
The report has historical, annual and forecasted growth rates

COMPANY GROWTH

There are 2,493 companies in the industry
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SALES PER COMPANY

In 2022, the average sales per company was $10.4 million
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INFLATION & PRICING

2021 inflation was 2.7%
The report has historicals (2014-2022), 4 years of monthly figures, and 2023 & 5-year forecast

PROFITABILITY

For unprofitable companies, the average net loss is -7.1%
The report has more on market and profitability dynamics

RIGHTSIZING ANALYSIS

Employee productivity is $59,030
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EXPENSE BENCHMARKING

2.4% of expenses is spent on health insurance
Benchmark against 24 other expense categories

OPERATING EXPENSES

In 2022, industry operating expenses grew 8.2%
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PAYROLL

In 2022, payroll per employee was $32,668
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PAYROLL BY STATE

California averages $39,960 in payroll per employee
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JOB CATEGORIZATION BENCHMARKS

3.5% of employees in the industry are in management positions
Benchmark against 25 other job categories

JOB CATEGORIZATION PAY RANGES

The average industry hourly pay for office and administrative jobs is $15.98
Purchase now for the bottom 10%, 25%, average, top 75% and 90% pay ranges in 26 job categories

The above stats represent a small fraction of what you will find in this report.

Purchase the 2023 Outsourced Contact Centers Market Research Report now to unlock the insight from one of the most trusted research firms.NAICS code:561422