LTI - Cognitive & Self-Healing IT Infrastructure Management Services

LTI - Cognitive & Self-Healing IT Infrastructure Management Services

Who is This Vendor Assessment For?

NelsonHall’s cognitive & self-healing IT infrastructure management services profile on LTI is a comprehensive assessment of LTI’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the IT services sector.

Key Findings & Highlights

LTI's ITOPS automation principles include reusability, secured, modularity, and product agnostic. Key automation IP deployed by LTI includes:
• Mosaic Discovery (Service pattern discovery): aggregates all monitoring data, including tickets logs and alerts, to understand a client’s environment and identify hotspots for automation
• Mosaic Botzer (Cognitive assist): self-service chatbot to automate L1 issues, and FAQ's raised by users, including support engineers
• Mosaic AIOps (intelligent monitoring, Cognitive diagnostics, orchestrator): enables enterprise IT transformation through the adoption of AI-led IT Operations. It offers a single-pane view of the health of IT estate, improves the efficiency of operations through AI-based Event Correlation led noise reduction, and AI assisted ticket resolution involving automated problem categorization, SOP recommendation, and one-touch or straight-through automation.

Scope of the Report

The report provides a comprehensive and objective analysis of LTI’s cognitive & self-healing IT infrastructure management services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.