Infosys- Cognitive & Self-Healing IT Infrastructure Management Services

Infosys- Cognitive & Self-Healing IT Infrastructure Management Services

Who is This Vendor Assessment For?

NelsonHall’s cognitive & self-healing IT infrastructure management services profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the IT services sector.

Key Findings & Highlights

Infosys provides cognitive and self-healing IT infrastructure management services through its Cobalt cloud community. Key capabilities include Infosys Polycloud Platform, ESM café, Infosys Wingspan, and third-party services, solutions, and platforms to accelerate enterprises' cloud journeys. It also includes 16k cloud assets and 225 industry cloud-first solution blueprints.

Infosys takes an agile approach to cloud delivery utilizing Kanban dashboards to keep track of progress. The initial planning and execution phase with a client (1-2 months) will seek to build out an automation backlog. It will then deliver user stories in short 4-5-week sprints to define use cases and enable the immediate realization of benefits (i.e., from automation and AI-ops engine). It further provides ongoing support and automation use case monitoring and performance reporting and automation platform health monitoring.

Scope of the Report

The report provides a comprehensive and objective analysis of Infosys’ cognitive & self-healing IT infrastructure management services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.