IDC FutureScape: Worldwide Services 2024 Predictions

IDC FutureScape: Worldwide Services 2024 Predictions
This IDC study provides our 2024 predictions for the worldwide services market."Our predictions cover numerous services topics, but one common thread is the belief that AI, including GenAI, technologies will result in a long-term net increase in services-related spending and an improvement in overall customer and employee experience," says Gard Little, research VP, Worldwide Services.

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