Global Call Center Outsourcing Market 2023-2027

Global Call Center Outsourcing Market 2023-2027
The call center outsourcing market is forecasted to grow by USD 27.64 bn during 2022-2027, accelerating at a CAGR of 4.8% during the forecast period. The report on the call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rise of emerging countries as call center destinations, increasing use of RPA in call centers, and focus on reducing operating costs.

Technavio's call center outsourcing market is segmented as below:

By End-userIT and telecomBFSIHealthcareRetailOthersBy TypeInboundOutboundBy Geographical LandscapeNorth AmericaEuropeAPACSouth AmericaMiddle East and AfricaThis study identifies the increase in m and a and strategic alliances among vendors as one of the prime reasons driving the call center outsourcing market growth during the next few years. Also, rising adoption of cloud communication in call centers and high adoption of analytics solutions in call centers will lead to sizable demand in the market.

The report on the call center outsourcing market covers the following areas:Call center outsourcing market sizingCall center outsourcing market forecastCall center outsourcing market industry analysisThe robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center outsourcing market vendors that include 247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., DiRAD Technologies Inc., Epicenter Technologies Pvt. Ltd., Helpware Inc., Hinduja Global Solutions Ltd., Infosys Ltd., Serco Group Plc, StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Teleperformance SE, Transcom Holding AB, XACT Acquisition LLC, and Five9 Inc.. Also, the call center outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.