Genpact - Social Media Customer Experience Services

Genpact - Social Media Customer Experience Services

Who is This Vendor Assessment For?

NelsonHall’s Social Media CX Services profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Since 2018, Genpact has expanded its Trust and Safety service line and employs its dedicated practice team to create innovation in the space using Lean Six Sigma, analytics, and digital technology such as the monitoring engine to identify unplanned events impacting content moderation. Its Global Command Center unifies its predictive analytics with employee performance and wellbeing analysis to provide actionable insights in the content moderation space. It uses the command center to lead its sales efforts and plans to offer insights to social media platforms across their in-house and third-party vendors.

Scope of the Report

The report provides a comprehensive and objective analysis of Genpact’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.