Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management

Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management
This IDC Perspective discusses using data to drive improvements and insights with IT service management (ITSM) and enterprise service management (ESM). More organizations are moving to the next phase of digital operations. As organizations run ITSM and ESM implementations, they see opportunities to continue improving their processes and gather information from them. Data integrations can help ITSM and ESM continue to improve service delivery and contribute to business insights. "By integrating data from other tools and sharing data across business areas, IT service management and enterprise service management can contribute to these new phases of digital business," said Snow Tempest, research manager for IT Service Management, IDC.

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